Эксперт по сдаче вступительных испытаний в ВУЗах
1. Read the situation, think it over and do the following tasks: phone to the company and find out when your order will be executed and write a letter of complaint, use the information below.
1.1. Imagine that you are working in a trading company. You have a contract with an American company for the supply of a large batch of meat. Your business partner from New York is calling on the issue of delivery delay of goods to Russia. He explains you that the ship, which is to deliver the order, needs urgent repairing.
He asks to transfer the delivery 2 weeks later. However, you have already got an obligation, in accordance with which you just need to get your product in time or you will suffer a loss.
1.2. Answer the following questions:
1. Do you agree to change the delivery terms?
2. Why is it so important to you not to change the terms?
3. Is there a possibility to find the other ship?
4. Is there a possibility to repair the ship?
5. Should you refuse the services of the company and quickly find another supplier or better try to reduce the delay, or to find another ship?
6. Do you have any other ideas?
1.3. While making your dialogue you should follow the instructions:
— phone to the supplier company;
— discuss the possibility of accelerating the delivery;
— offer the possible scheme of action, from your point of view (for example a search of another vessel);
— express your confidence in the future cooperation between your companies.
Don’t forget to mention the following issues in your conversation:
— inform that urgent delivery is very important for you (сообщите, что срочная поставка товара для вас имеет первостепенное значение);
— insist that in this case you will require to pay penalty and all the expenses connected with the problems arisen(настаивайте на том, что в противном случае вам придется потребовать выплаты штрафов и покрытия всех ваших убытков, возникших вследствие неисполнения контрактных обязательств);
— say that these long terms of delivery are not acceptable at all (убедите, что не можете согласиться с очень длительными сроками поставки);
— share your ideas on the problem(поделитесь своими соображениями и сделайте предложение по данному вопросу);
— сообщите, что вопрос можно считать решенным, и вы рады прийти к соглашению.
1.4. Write down a letter of complaint:
— say exactly what is wrong;
— make a point connected with this;
— demand immediate action;
— ask for a compensation;
— give a warning
Ссылка на первоисточник:
http://kgsxa.ru
